Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Dusk-Lit Properties ("Company", "we", "us", or "our") regarding your use of our website dusk-lit.com and our property services.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Description of Services

Dusk-Lit Properties provides real estate services in the United Kingdom, including:

• Property buying and selling assistance
• Property investment advice
• Property valuations
• Market analysis and reporting
• Property management services
• Online property portal and information services

3. User Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information
• Comply with all applicable laws and regulations

4. User Responsibilities

4.1 Accurate Information

You agree to provide accurate, current, and complete information when using our services and to update such information to maintain its accuracy.

4.2 Prohibited Uses

You agree not to use our services for any unlawful purpose or in any way that:

• Violates any applicable laws or regulations
• Infringes on the rights of others
• Contains false, misleading, or fraudulent information
• Interferes with the operation of our website or services
• Transmits harmful code, viruses, or malware
• Attempts to gain unauthorised access to our systems

5. Property Services Terms

5.1 Estate Agency Services

When we provide estate agency services, we act in accordance with UK estate agency legislation and industry standards. Our services are subject to separate written agreements that will specify:

• Scope of services
• Commission rates and fees
• Duration of agreement
• Termination conditions

5.2 Property Information

We strive to provide accurate property information, but we cannot guarantee the accuracy, completeness, or timeliness of all property details. You should always verify information independently and conduct appropriate due diligence.

6. Fees and Payment

Fees for our services will be clearly communicated before engagement. Payment terms include:

• Fees are payable as specified in service agreements
• All fees are exclusive of VAT unless stated otherwise
• Late payment may incur additional charges
• Refund policies are service-specific and will be outlined in relevant agreements

7. Intellectual Property

7.1 Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of Dusk-Lit Properties or our licensors and is protected by copyright and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Disclaimers and Limitations

9.1 Service Availability

We strive to maintain continuous service availability but cannot guarantee uninterrupted access. We may suspend or terminate services for maintenance, updates, or other operational reasons.

9.2 Market Conditions

Property markets are subject to fluctuation and external factors beyond our control. We cannot guarantee specific outcomes or results from our services.

9.3 Third-Party Content

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of third parties.

10. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the amount paid for the specific service that gave rise to the claim
• We are not liable for indirect, consequential, or punitive damages
• We are not liable for losses arising from market fluctuations or external factors
• Our liability does not extend to third-party actions or omissions

11. Indemnification

You agree to indemnify and hold harmless Dusk-Lit Properties and its employees, agents, and representatives from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of another party
• Any false or misleading information you provide

12. Termination

We may terminate or suspend your access to our services immediately, without prior notice, if you breach these Terms or engage in any prohibited activities.

Upon termination, your right to use our services ceases immediately, but provisions that should survive termination will remain in effect.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

13.2 Jurisdiction

Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

13.3 Alternative Dispute Resolution

We encourage resolution of disputes through direct communication. For property services disputes, we are members of relevant ombudsman schemes where applicable.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting updated Terms on our website and updating the "last updated" date.

Your continued use of our services after changes constitute acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.

16. Professional Standards

Dusk-Lit Properties operates in accordance with:

• Royal Institution of Chartered Surveyors (RICS) standards
• Estate Agents Act 1979
• Property Misdescriptions Act 1991
• Consumer Protection from Unfair Trading Regulations 2008
• Money Laundering Regulations

17. Contact Information

If you have questions about these Terms of Service, please contact us: