Privacy Policy

1. Introduction

Dusk-Lit Properties ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dusk-lit.com and use our services.

By using our website and services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, postal address)
• Property preferences and requirements
• Financial information for property transactions (when applicable)
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Website usage patterns and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing property services and responding to your inquiries
• Sending newsletters and marketing communications (with your consent)
• Improving our website and services
• Complying with legal obligations
• Detecting and preventing fraud
• Facilitating property transactions
• Providing customer support

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

• Consent: For marketing communications and optional services
• Contract: To provide property services you've requested
• Legitimate Interests: To improve our services and website functionality
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With your explicit consent
• To service providers who assist us in operating our business
• For property transactions with relevant parties (solicitors, lenders, etc.)
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• In connection with a business transfer or merger

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Typically, we retain personal data for up to 7 years after your last interaction with us, unless a longer retention period is required by law.

7. Your Rights

Under UK data protection law, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie consent banner or your browser settings.

For detailed information about our use of cookies, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches
• Other forms of unlawful processing

However, no method of transmission over the internet or electronic storage is 100% secure.

10. International Transfers

Your personal data may be transferred to and processed in countries outside the UK. When we do so, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection law.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data properly.